**SUMMARY AT BOTTOM.
At Mamabebe.com, we want you to be happy
while picking out your baby gift or shower present, so here’s some helpful information to make sure you’re not gritting your teeth or pulling out your hair. If anything’s unclear or if you have a specific question or comment, please don’t hesitate
to contact us. You can ring us at our toll free number,
1-877-61-GIFTS (1-877-614-4387). We may not always answer the phone right away but leave a message and we will promptly get back to you...within 24-48 hours.
We are best reached by e-mail at
mailto:info@mamabebe.com.
Frequently Asked Questions
1)
How Do I Contact Mama Bebe?
2)
How Do I Place An Order?
3)
Free Gift Wrap Information
4) Gift
Orders
5)
Gift Certificates
6)
Shipping Rates and Options
7)Tracking
Your Order
8)Changing
or Canceling Orders
9)Return
Information
10)Special
Offers
11)
Privacy Statement
12)Artisans
Needed
13)Affiliate
Sites
14)Product
Liability
15)Link to
Us
Ordering Online
Begin by browsing our unique collection of merchandise. When you see something you like, click the "order" button. This will keep your favorite goodies together until you’re ready to check out. You can review the items in your basket by clicking the "show order" button on the left hand side.
This will take you to a page where you can add or remove items from your basket at anytime. Nothing will be billed to your account until you’ve completed the check out process. You may also order by phone,
fax or e-mail. We may be reached on our toll free phone fax at 1-877-61-GIFTS (1-877-614-4387). Occasionally
an order may not total correctly upon checkout. Not to worry, we will notify you
of the correct order total promptly and you will have the option to cancel or
proceed with the order. Why might this happen? A few examples...some browsers do
not support our cart manager or maybe the shipping software doesn't
recognize your shipping zip code and therefore an incomplete total is given. In
cases where the total is wrong, we are not bound by the incorrect total unless
we don't notify you before the item(s) ship.
Payment Options
We accept Visa, MasterCard, American Express and Mamabebe.com
gift certificates.
Ordering By Phone
We’re happy to take your Mamabebe.com orders over the telephone. Just give us a ring at our toll free number, 1-877-61-GIFTS (1-877-614-4387). We may not always answer the phone
right away but leave a message and we will promptly get back to you within 24-48 hours.
Gifts Orders
For your convenience, we’re happy to ship your
gift orders directly to the recipient. We include a hand written gift card. An
invoice is not enclosed in gift orders.
Gift packaging
As a service to you, we offer free gift wrap on most of the items we sell. Please note for some custom orders, gift wrapping is not an option but a gift card with a personalized message is included with every order (perfect for those baby showers and birthday parties on the other side of the country). Also, some items cannot be gift packaged, due to unusual size or shape. Items that can not be gift wrapped are marked throughout the web catalog. Baby shower favors, crib bedding and items that are not gift items are not gift-wrapped.
Gift Certificates
Mamabebe.com gift certificates are now available in $25
increments and can be sent immediately via e-mail or via regular mail. Gift certificates can not be used in conjunction with promotional offers. Unused portions will be issued as a store credit.
Shipping Rates and Delivery Times
We know how excited you are to receive your order and we will do everything we can to get it to you as quickly as possible. Please note that
we ship Monday through Friday, excluding holidays. Although most
in stock orders ship the day they are ordered, please allow 1-2 days for handling, especially during the holiday season. Orders must be placed by Five
O'clock PM
(5 PM ) Eastern Standard Time to be considered for shipping the next business day. Ground shipments will arrive within 7-10 business days if shipped via UPS or 2-3 days if shipped USPS Priority mail. Please note that according to UPS,
the first shipping day, is not counted as a shipping day. For example, if the order is UPS 3 Day Select and it ships on Monday, it will arrive on Thursday. If shipping via ground, we reserve the right to choose the carrier
that will get you your items the fastest even though
we use UPS shipping scale to calculate the shipping total online. The costs are comparable to USPS Priority Mail.
**Please note that for certain orders, shipping occassionally may not be added at check-out. If this happens, we reserve the right to add shipping charges to the credit card used for the initial order. Shipping is not free unless you have a "free shipping" coupon!
**Please note that the customer is responsible for any shipping charges that occur as a result of their error, ie: bad addresses, refused shipments, etc. You will be charged the fees that the shipping carrier charges us. Fees will be charged to the card used to place the order.
**Please note that shipping time to PR, Canada and International shipments are not guaranteed and make take longer than anticipated because of customs. Mama Bebe is not responsible for packages that are lost in transit or customs or for duty taxes. As the customer, you accept the risk of your package not being delivered internationally and duty taxes(for recipient). Our responsibility is to get the package to the shipper. Once the package is with the shipper, it is their responsibility to deliver it. Please contact them with your tracking number to help trace missing or delayed packages or with customs questions. We hesitantly deliver internationally but will do so upon a customers request and as such you are agreeing to the conditions above.
**Custom orders are processed once a day and sent to the respective artists. Orders received after NOON EST will be processed the next business day. Please take this into consideration when calcualting time to receive personalized items such as the cross and puzzle stools.
Shipping Options
Mamabebe.com mainly showcases pieces created by small-scale artisans across the United States. In
order to ship the item faster to the recipient, we often ship directly from the artist, as personalized
items and custom created items are not kept in stock. Not only is it faster, but it saves in overall costs
that don't have to passed on to the consumer...you! Please carefully read each items description for
specifics. Most of the artists ship via USPS Priority Mail which has an expected ship date of 2-3
days. If you need the item by a specific date, please let us know by
mentioning it on the order form. We always do our best to make sure it
arrives!
At this time we ship packages to all 50 states, Puerto Rico and APO/FPO addresses. In the cases of Alaska, Hawaii, and Puerto Rico, packages will be sent 2nd Day Air and will be charged accordingly. Additionally, certain oversized items cannot be shipped to these addresses. Furthermore, in the case of APO/FPO addresses, the military handles the final stage of delivery, so we are unable to estimate the shipping times to these addresses. Packages to these addresses will be sent USPS
Priority Mail. Also, please note certain oversized items cannot be shipped to these addresses.
Packages to U.S. post office boxes (P.O. boxes) will only be sent via USPS Priority Mail.
Tracking Your Order
As soon as we ship your order, we’ll send you an e-mail to let you know it’s on the way.
Most of our artists provide tracking numbers. If available, you’ll receive a tracking number for either UPS,
Fed-Ex or the US Postal Service, depending on which carrier was used to ship your order. You can use this number to track your order online at
http://www.ups.com,
http://www.fedex.com or
http://www.usps.com.
Changing or Canceling Orders
At Mamabebe.com, we want you to be completely thrilled with your order.
Should you decide to change or cancel an order, please e-mail us immediately at
info@mamabebe.com. If your order has already been
processed and it is a custom ordered item, it may not be cancelled. If your item
is not a custom ordered item and it has been shipped, simply return the shipment by following the 3 easy steps listed in the next
section. Original shipping costs are not refundable unless we made a mistake.
Returns
To return an item, please e-mail us at info@mamabebe.com to receive a return authorization number. Items will not be accepted for return without this number.
Mamabebe.com will gladly exchange or refund any item within
30 days of purchase. If you would like to exchange the product for other merchandise, simply follow the steps below to return the item.
Once the original item is returned, you will either receive store credit or a credit on your credit card in the amount
that you paid (this excludes any promotional discounts and original shipping costs). Items must be in sellable condition. If you didn’t actually make the purchase (say, you received it as a gift) and would like to return it, we’ll issue you store credit toward your next visit with us.
Sale items can not be returned. Note that it typically takes anywhere from 4-6 weeks to complete the processing of returns.
The few things you can’t send back:
Anything personalized or monogrammed. These items may be exchanged only if we made a mistake. If we made a mistake, we offer an EXCHANGE ONLY for the same product. We must be notified within 30 days of your initial order to make the exchange. Mistakes do not include subjective issues such as color likeness, hand writing neatness, paint eveness, etc. Hand made items are hand made and will have imperfections. Issues covered are, item was done with the wrong name, item damaged, etc.
Examples of non-returnable custom ordered items include rocking horses, crosses, tooth fairy pillows, gift baskets, chenille birthday dresses and puzzle stools and coat racks. If an item has a wait time in order for it to be produced then it is a custom order item and is not returnable even if not mentioned above. Sale items
can not be returned. Crib bedding may be returned for store
credit only within 30 days of the order.
Here’s the three-step routine for returning
items
Step 1:E-mail us to get a return authorization number. THIS IS VERY IMPORTANT! Don’t forget. We must know who's sending what back to properly credit your account.
mailto:info@mamabebe.com. At that time we
will give you our return address.
Step 2: Re-pack the product in its original
box and address it using the address we have given you.
Be sure to write your return authorization number on the packing slip and place this important paperwork inside the package.
Please note that your return shipping charges are reimbursed if the item is being returned as a result of our error. Please note whether you would like a refund, exchange or store credit. If
requesting an exchange and the new items exceeds the cost of the returned item, the difference must be paid by credit card.
A Special Note for Gift Returns: If you're returning something you received as a gift, please put your name, email address,
senders name and phone number on the packing slip. This info is needed so that we can contact you with a code for your in-store credit.
Also, please check our website to see if your gift was a custom ordered item
before trying to make a return.
Step 3: Please ship the product back to us via UPS,
FedEx, or USPS, and we STRONGLY recommend that you insure the package. This protects you in case the shipment is damaged or lost in transit. Remember, we can only credit you for items received back in our warehouse
in their original condition. **Please note that packages marked "Return To Sender" will not be accepted. We HIGHLY recommend you send the package back yourself so that you have a tracking number. We are not responsible for the package if you mark "return to sender" on it and we do not receive it.
Safe Shopping Guarantee & Sales Tax
Thanks to our super-secure server and all the careful measures we take to protect your information, we’re able to guarantee that every transaction you make will be safe. Also, under the Fair Credit Billing Act consumers have the right to dispute charges on their monthly bill and can only be held liable for $50 of fraudulent charges.
Sales Tax will be charged only on orders shipped within the state of Virginia
(4.5%). Shipments to addresses outside of Virginia will not be charged sales tax (woo woo!).
Special Offers
From time to time we offer exciting discounts and promotions that are featured on our site. Each deal is governed by a set of rules that are spelled out in the fine print that appears with the offer.
Promotional coupons are not combinable with any other gift certificates, store credit,
sale items
or other offers and can only be used once per customer.
*Free Shipping applies to ground shipping
only and can not be combined with any other offer.
*If the offer specifies "first-time customers only," to take advantage of the offer you must be a new customer to
Mamabebe.com. In addition, sale items will not be applicable toward your
coupon/promotional code. This offer cannot be combined with any other offer, ie: free shipping on crib bedding.
*All offers are good on one order only and limited to one use per
household.
*All discounts will be applied at checkout. Sometimes it’s automatic, but other times you may be required to type the coupon code from the given offer into the
"Gift Certificate/Coupon Code" box.
*Offers are not combinable with other promotions or discounts; no more than one coupon can apply per order.
*Offers are not applicable to previously placed orders.
*Offers are not combinable with the PURCHASE of gift certificates.
*If you choose to return an item bought with a promotional offer, you will be refunded the price of the item LESS the percentage discount you received on your total order.
*To prevent abuse, we reserve the right to cancel any order at any time.
* Free gift wrap applies only to those items that have
the gift wrapping option. Not all items have this option.
Contact Us
We are constantly adding new things to our store and expanding the content and features of our site. We appreciate all your comments and suggestions. Please contact us online via our e-mail
at mailto:info@mamabebe.com or call us
Toll Free at: (877) 61-GIFTS.
Report Site Problems
Please tell us of any site-related problems (poor images, broken links, typos - gasp!) by sending us an email. Be sure to include the date and time you experienced the problem, along with the names of your browser and operating system.
Product Liability
Mama Bebe & Co. is not liable for any damage or injuries
caused by products that we sell. Each artist/manufacturer is responsible for the
safety of their products. Caregivers/gift recipients are responsible for
using common sense to determine what is safe for them or their child.
Privacy Statement
We do not sell our customer information!
Artisans Interested in Advertising with
Mama Bebe Know an artisan whose work you would like to see us sell on our site? Let us know who the artisan is and we will gladly contact them. Are you an artisan who would like to sell on our site? If so, please submit samples of your work to us via e-mail to
mailto:artisan@mamabebe.com. Please note that we can not respond to all e-mails as we receive hundreds a month and we can not return samples. Artisans are reviewed once a
month and will be contacted if we choose to showcase your work.
Party Supplies and Decorations and
Affiliate Sites
Please note that our party supply site is run by an affiliate. Discount offers do not apply to this site
or any of our other affiliate sites at this time. We hope to be able to offer discounts in the future. If you reach a page other than the mamabebe.com shopping cart upon checkout, you are at an affiliate site and can not use the discount for those items.
Link to Us
We gladly exchange links with other sites.
Please e-mail us at
mailto:mamabebelinks@yahoo.com for consideration once you have added our
site to yours. Links are added once a month. Please visit the "Link to Us" page
on our site for more information and to retrieve our banners for your site.
FRAUD - At www.mamabebe.com, we
take fraud very seriously. Do not even think about using a credit card that is
not yours. We will find you and prosecute you! Do not order items and then
initiate charge backs to try and not pay for them. We will prosecute you and
reserve the right to charge you for any fees we incur from the credit card
company as well as attorney and court costs. We will prosecute you!
**SUMMARY
Thank you for ordering from www.mamabebe.com! Although you may have to wait for an item to be created, we can tell you it will be worth it! This email is to confirm your order.
Please check your order carefully. If you have any changes or additions, please contact us, toll free at 1-877-614-4387 or email us a info@mamabebe.com.
Please note: engraved, personalized, monogrammed and custom-made items are non-returnable and non-refundable. For more information on our policies, please visit the information page.
Custom-ordered items are immediately charged to your credit card account when ordering online and therefore charges may appear on your credit card statement before the item ships. Please note individual product shipping times and methods/gift-wrapping options. Product completion times DO NOT include in transit shipping times. If you need a gift by a certain date, let us know! We will try and accommodate your request. Please note, if you requested "Air" shipping for a custom ordred item, this does not mean it will be completed any faster, only that when done, it will be shipped as you requested. If you need an item "rushed", please inquire to see if it is possible.
Although we charge for UPS shipping, we reserve the right to use USPS Priority Mail. If you need your item shipped via another method, such as overnight, please let us know. Please keep in mind the time required for special order items. Please note, personalized items are shipped separately from items that are in stock. *Occasionally, shipping or an item(s) costs can/may not be added during check-out. If this happens, we reserve the right to add the shipping/correct amount. If you choose "air" as your preferred shipping method and/or shipping is not calculated, we will add shipping charges either as a separate charge or before the order is processed by us. If in doubt and you don't see a shipping charge, please ask us about it. We will add it to the credit card used to place the order. Shipping is not free unless you have a "free shipping" coupon!
Order status is only updated when an item ships. Once your order ships you will receive a second email with the tracking number if the artist provides one. Have questions…we are always HAPPY TO ASSIST!
If you have any questions or concerns, please feel free to contact us at anytime at info@mamabebe.com or toll free at 1-877-614-4387.
Thanks again for letting us help you give a memorable gift and for shopping at www.mamabebe.com!
Please be sure to tell us if you need an item by a certain date so we can try to accomodate your request. Thank you.
We reserve the right to not serve you. If you do not agree with our policies, we may cancel your order so that you may shop elsewhere. We also reserve the right to cancel the orders of abusive and rude customers.
LEGAL DISCLAIMER
CUSTOMER AGREES THAT USE AND PURCHASE OF THE SERVICE/ITEM SOLD ON THIS SITE OR THROUGH A MAMA BEBE & CO./SMARTEE PANTS CLOTHING WHOLESALER/RETAILER IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES/PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES.
THIS DISCLAIMER OF LIABILITY APPLIES OT ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, DEFECT, NEGLIGENCE OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE AND THE RISK OF INJURY RESTS ENTIRELY WITH THE CUSTOMER/RECIPIENT. NEITHER THE SERVICE/ITEM NOR ANY OF ITS AGENTS, AFFILIATES OR CONTRACT PROVIDERS SHALL BE LIABLE IN ANY WAY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE/PRODUCTS OR INABLILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE/PRODUCTS.
info@mamabebe.com
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